Frequently Asked Questions -- PBS Animal Health for Pets

Frequently Asked Questions -- PBS Animal Health for Pets

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PBS Animal Health for Pets Frequently Asked Questions . . .

About PBS Animal Health for Pets

Welcome to, where the health of your pets comes first...and you can COUNT on SELECTION, SAVINGS and SERVICE with a SMILE everyday!!!!

That''s right, who better to sell pet health products than someone like us who has been in the animal health industry since 1941. This is important to remember because our history in the animal health industry is longer than competitors serving the pet industry.

And that is because of our founder, Robert J. Matthews, who over 64 years ago,

began selling one product, REX Wheat Germ Oil, to the livestock industry.

Our goal today is to focus on pet health products that maximize the health & well-being of pets and provide "benefit" to the pet and/or pet owner(s).

Yes, PBS Animal Health for Pets is available to take your order by phone. Please feel free to call 24 hours a day, 7 days a week, at 1-800-557-9676. You can also print an order form and fax it to us at 330-830-2762.

What payment methods can I use?

Your order will be processed securely with your credit card.

Or, if you prefer, you can conveniently pay for your order via Electronic Funds Transfer.

Simply complete the form and fax it to 330-830-2762.

Will PBS Animal Health for Pets confirm my order?

Yes, you will have the opportunity to print a confirmation of your order as the last step of check-out. When we receive your order, you will receive an automated electronic notification. Also, a personal email notification will be sent when your order ships.

What if I have questions about my order?

Please visit the PBS Animal Health for Pets Contact Us section for information on how to get help.

How do I return an item?

100% SATISFACTION GUARANTEEDIf you are not satisfied with something you ordered from us, simply return it to us in new, unused condition within 30 days of when you received your order. We will gladly issue a credit, refund or replacement for items returned to us.Sorry, vaccines and other biologicals, special orders and shipping charges are not refundable. State law prohibits the return of prescription products.

Why does PBS Animal Health for Pets use cookies?

We may need to place identification information or application programs on your computer to enable you to properly access information or to permit information to follow you from page to page (shopping cart for example). This information may sometimes be called "cookies". We do not use cookies to track any of your activities once you leave You may remove the cookies from your computer at any time. You can also set your web browser to notify you if such information is about to be placed on your computer, and choose the option in your web browser to refuse it. If you refuse the information, you may not be able to make full use of the features on our website.

How long will an item remain in my cart?

Items will remain in your shopping cart as long as your current session is open. For example, if you open, shop, add items to your cart, even login to your account, once you close your browser window, your cart is automatically emptied.

When will my order be processed?

You can rely on our fast & friendly shipping department! Most orders received before 3:00 pm EST, Monday through Friday, are shipped that day from Massillon, Ohio. Orders received later will be shipped the next day. Your order is shipped to you the best way or as you have specified when ordering. Orders containing prescription items may require additional processing time. Please allow extra time for products drop-shipped from the manufacturer.Shipping rates are based on where you are located in relationship to our Massillon, Ohio warehouse, whether or not you have any items with FOB indications, and how your order will be shipped. Please see FOB Rate Chart for more details on FOB weights and rates.

Questions: 800-557-9676 Fax Orders: 330-830-2762

PBS Animal Health for Pets, 2780 Richville Drive SE, Massillon, Ohio 44646